Shipping Information We ship your order out within 24-48 hours! (Unless there is a unforeseen, temporary stock shortage) We ship via the US Post Office First Class or better, per your order. We also provide you with your shipping costs prior to finalizing your order. (No surprises here) Finally, we will provide you tracking information as well where you can check on your order if you wish.

Refund, Returns and Cancellation Policies Since personalized items are made just for you, we're sure you understand why we cannot accept them for return. We want your order to be made just the way you want it so please review your personalization before submitting your order. Check to be sure all spelling is correct. You are welcome to email us at sales@ReadingIsPersonal.com if you have any questions or give us a call at 800-461-2995.

If you find that you have made an error, please give us a call right away so we can try and catch it. We are unable to accept cancellations or changes to orders once they have been made. We will however, work with you on a replacement.

If there was an error made on our part, or if there is an unlikely product defect, we will exchange it and send you another, obviously at no cost to you. Please make all requests for exchange within 7 days of receipt.

Bottom line...We want you to be as happy with your purchase as the child will be when they receive their new book or CD. We'll do everything we can to keep you a satisfied and returning customer.